Return & Refund Policy

Don't worry, you can easily return the product.

Yes! All the handbags, ladies purse, sling bags, pouches, backpacks etc are easily returnable. Although our products are so beautiful and unique that you won't feel like returning it and we take special care to deliver the best quality service and products but still if you won't feel satisfied you can easily initiate return within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

To start your return just send us an email on store@crinds.com with your Order number, Name and Reason for return or call us directly on our customer care number.

 

Payment Refunds

Once we will receive the returned product, after inspection of condition we will initiate the refund process within 24-48 hrs. Depending on the payment method chosen by you at the time of order placement your money will reach you within few days.

 

General Returns Policy

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered
  • Product is used or altered
  • If request is initiated after 3 business days of order delivery

In general, an item is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered
  • Needs to replace with some other design within same price range or higher
  • Products specially marked as "non-returnable" on the product detail page cannot be returned.
  • The free gift (if any) is included as a part of the item order also needs to be returned along with the originally delivered product.

Return Parcel shipping should be done by the customer bearing all the charges through any courier service that is easily available near the customer's address. Parcel should be delivered to the address as per the details provided from our side in reply to the return email or guidance on call.

All items must be returned in their original condition with all tags intact  and in the original manufacturer’s box/packaging as delivered to customer.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

Cancellation Policy

For Cancellations please use the link available in your order confirmation email or contact us via Email or Phone.  

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can use the link available in your order confirmation email or write to our customer support team on store@creatinova.in or call us on +91 91050 02333.

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours (If you paid online) after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, then also you can use the link available in your order confirmation email or write to our customer support team on store@creatinova.in or call us on +91 91050 02333. 

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours (if you paid online).

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours (if you paid online) after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 7-10 business days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of refund through Crinds coupons, which can be used during future purchases.

 

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

In case of any discrepancies a customer can raise an issue with our management team on email trade@creatinova.in 

Decision of the management team or authorized members of Crinds (Creatinova Designs) will be considered as final and honored.