Return & Refund Policy
Don't worry, You can easily return the product in case of 'Manufacturing' defect.
Yes! All the Crinds exclusive products (except that are specially marked as non-returnable) are easily returnable in case of defect. Although our products are so beautiful and unique that you won't feel like returning it and we take special care to deliver the best quality service and products but still if you find manufacturing defect you can easily initiate return within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
To start your return send us an email on email@example.com with your Order number, Name, Reason and a photo showing the defect for return/replacement or WhatsApp us directly on our number +919105002333
Once we will receive the returned product, after inspection of condition we will initiate the refund process within 24-48 hrs. Depending on the payment method chosen by you at the time of order placement your money will reach you within few days.
General Returns Policy
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 3 business days of order delivery
- If the product comes under "Sale" or "Mega Sale" category.
In general, an item is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Products specially marked as "non-returnable" or comes under "Sale / Mega Sale" category on the product detail page cannot be returned.
- The free gift (if any) is included as a part of the item order also needs to be returned along with the originally delivered product.
Detailed Return Policy
CRINDS.COM offers a simple and easy 3-days return policy for defected product to our customers. You can conveniently return or exchange any item (except products tagged with 'SALE' or 'MEGA SALE') within 3 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed and returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from CRINDS.COM can only be returned for a full refund within 3 calendar days (in case of manufacturing defect) from the date of delivery (as recorded by the shipping provider)
The customer will get the refund back into original payment source or in the form of a Coupon Credit in their CRINDS.COM account.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- They should be returned within 3 calendar days from the delivery date.
- In case you receive a damaged/defective product, CRINDS.COM should be notified within 24 hours of receipt. We may request you to share photos at firstname.lastname@example.org
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to CRINDS.COM.
Shipping Address (depending upon the seller/ location of customer) for self-shipment of products will be provided on email to the customer after receiving the return request.
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Return Process
For any other queries, you can chat to our customer care team through WhatsApp on +91 910 500 233 or by e-mailing at email@example.com
Please have the below information ready before you chat with customer care or mention the same in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number(if provided to you)
Terms & Conditions
This Return Policy applies to all items purchased directly from Crinds.com (with the exception of products that are specially marked as ‘Non-Returnable / Non-Replaceable’). The policy is subject to change. Hence, please visit our website Crinds.com for the latest policy.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
For Cancellations please contact us via Email or WhatsApp.
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or WhatsApp us on +91 91050 02333.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours (If you paid online) after the cancellation request.
Cancellation post shipment:
Once the order is shipped the cancelling it will not be possible.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours (if you paid online) after receiving the cancellation request.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Crinds coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
In case of any discrepancies a customer can raise an issue with our management team on email email@example.com
Decision of the management team or authorized members of Crinds (Creatinova Designs) will be considered as final and honored.